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Privacy & Cookie Policy

Policy Version: 1.3
Last Reviewed: 18th December 2024
Next Review Due: 17th December 2025
Accountable Person: Mr. Craig Rees
Contact: [email protected] | Tel: 0345 395 0100
Company Address: CTR Care Training Ltd, 7 Llantrisant Road, Beddau, Pontypridd, CF38 2BB
Website: www.ctrcaretraining.co.uk

1. Overview

This Privacy & Cookie Policy explains how CTR Care Training Ltd collects, uses, and protects your personal data in line with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

We act as both:

  • Data Controller for our own data.

  • Data Processor for data managed on behalf of clients.

By using our services, including our website, you consent to the data practices outlined in this policy.

2. Purpose & Legal Basis for Processing

We process your personal data only for:

  • Delivering contracted services.

  • Meeting regulatory or legal obligations.

  • Marketing purposes (with explicit consent).

When enrolling in regulated qualifications, your data is shared with the relevant Awarding Organisation in compliance with regulatory requirements.

3. Types of Data We Collect

We may collect:

  • Name, email, address, date of birth, IP address.

  • Data submitted via our website forms.

  • Details required for contracts and service delivery.

  • Post-course evaluation feedback.

We only process data as necessary and with clear communication of the purpose.

4. Our Website & Use of Cookies

4.1 Who Manages Our Website?

The website is owned and edited by CTR Care Training Ltd and hosted by Web Factory.

4.2 Website Usage Data

We use analytics tools and cookies to track general usage trends. This data includes:

  • Pages visited

  • Tools used

  • Non-identifiable location data (e.g. area codes)
    We do not collect personally identifiable IP addresses.

4.3 Use of Cookies

Cookies are small data files used to:

  • Store site preferences

  • Help with authentication

  • Improve user experience

Cookies do not damage your computer or collect information from it. You can disable cookies through your browser settings.

4.4 Managing Cookies

To manage or disable cookies:

  • Go to your browser’s settings

  • In Chrome: Settings → Advanced → Privacy & Security → Content Settings → Cookies

For more, see: https://ico.org.uk/your-data-matters/online/cookies/

4.5 Third-Party Links & Embedded Content

Our site may contain links or embedded content (e.g., YouTube, LinkedIn). These third parties may use their own cookies. Their policies apply separately, and we recommend reviewing their privacy statements.

5. Data Sharing & Disclosure

We only share your data:

  • To deliver the services you've contracted.

  • Where required by law or regulation.

We do not sell or rent personal data. We also do not transfer your data outside the UK or EEA.

6. Data Retention

We retain data only as long as necessary:

  • Website enquiries: up to 3 months.

  • Contractual data: up to 60 months post-contract (under our semi-annual clearance schedule).

All personal data is securely stored:

  • Electronically: encrypted and safely deleted.

  • Paper-based: secured in locked, fireproof cabinets and destroyed in line with legal standards.

7. Your Rights

You have the following rights under the GDPR:

  • To Be Informed – via this policy and service agreements.

  • Access – request a copy of your personal data.

  • Rectification – ask us to correct inaccurate data.

  • Erasure – request deletion of your data.

  • Restrict Processing – request that we stop using your data.

  • Data Portability – request transfer of your data in a machine-readable format.

  • Object – to certain types of processing (e.g. marketing).

  • Automated Decision-Making – note: we do not use this.

  • To Complain – to us or escalate to the ICO:
    https://ico.org.uk/for-the-public/raising-concerns/

You may also withdraw your consent at any time.

8. Contact Us

To exercise any of your rights or make a complaint:

Email: [email protected]
Phone: 0345 395 0100
Address:
CTR Care Training Ltd
7 Llantrisant Road
Beddau, Pontypridd
CF38 2BB

9. Changes to This Policy

This policy may be updated at any time. Changes will be published on our website and take effect immediately unless they relate to an active service contract, in which case contract terms apply. Please check back regularly to stay informed.