Duration: Full day
Learning outcomes:
By the end of the session the learner will be able to:
• Define the terms Conflict and Aggression
• Describe the common causes of conflict
• Describe different forms of communication
• Give examples of communication breakdowns
• Explain different models of communication that can assist with de-escalation
• Describe patterns of behaviour you may encounter during different scenarios
• Describe warning and danger signs including the P.O.P theory
• Describe the importance of spacial awareness when dealing with conflict
• Give examples of impact factors
• Describe different methods for dealing with possible conflict situations
• Explain the use of ‘reasonable force’ as it applies to conflict resolution
• Discuss relevant Health and Safety Legislation
• Define the term Use of Force and discuss relevant Legislation
• Demonstrate and practice common breakaway techniques